Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Collection

Data We Collect

We may process contact details, communication content, service inquiry information, bicycle intake details, inspection notes, quote and approval records, service history, payment-related records, and basic technical data such as device and browser information. Where needed for workshop operations, we also process information about the bicycle, its components, and the requested repair scope.

The data we collect depends on the service request and the way the website is used.

02 · Sources

Sources of Data

We receive data when users contact us by phone, email, contact form, or in person at the workshop. We also collect information during intake, inspection, repair, collection, and related follow-up communications. Some technical data is generated automatically when the website is accessed.

Most information comes directly from the person making the inquiry or bringing in the bicycle.

03 · Cookies

Types of Cookies

The website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics or similar cookies to understand site use and improve performance. Cookie use is kept to a standard level and does not change the workshop services themselves.

We use only the cookie categories needed for operation, measurement, and basic preference handling.

04 · Controls

Cookie Controls

Users may block or delete cookies in their browser, but some site functions may not work as intended if essential cookies are disabled. Browser settings can also be used to limit tracking technologies that are not strictly necessary for the website to operate.

Cookie preferences can be adjusted through browser settings and, where available, site controls.

Data Processing Overview

How personal data is used and shared

This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.

Purpose of use

How We Use Data

We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record service summaries, process payments, maintain business records, support website operation, and meet legal or accounting requirements. We may also use limited technical data to secure the website and understand how it is used.

We limit processing to workshop operations, administration, and legal compliance.

Third-party sharing

Service Providers

We may share personal data with payment processors, communication providers, hosting or IT support services, and other operational partners that help us run the website and workshop. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned tasks.

Legal basis

Legal Disclosures

Personal data may be shared with courts, regulators, law enforcement, or other public bodies if disclosure is required by law, a valid order, or a lawful request. We may also disclose information to protect our rights, property, or the safety of customers, staff, or the public where permitted by law.

We disclose data to public authorities only when a legal duty applies.

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights depend on the applicable legal basis and any legal retention duties.

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant records and assess the request. We may ask for additional details if needed to protect the privacy of others or to comply with legal obligations.

Requests are handled after we verify identity and confirm the scope of the request.

Retention of Data

We retain personal data for the period necessary to manage inquiries, carry out inspections and repairs, document approvals and service outcomes, handle payments, and meet accounting or legal recordkeeping duties. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where required by law.

Data is kept only for as long as it is needed for the stated purpose or a legal obligation.

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of use, unless a later effective date is stated.

We review this policy when our practices or legal obligations change.